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Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days
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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
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The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app
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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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