Flexible Pricing for a Platform Built Around Your Game.
Every game operates differently. Your player base, platforms, regions, live cadence, and operational needs are unique. That’s why Helpshift pricing is solution-based and modular, not one-size-fits-all plans.
Because studios use different solutions and a mix of Technology, AI, and Human services, pricing is customized to your engagement model and not locked into predefined bundles.
How Pricing Works
Pricing is based on a small set of clear inputs
Interaction
Volume
Conversations and messages handled across in-game, web, console, and community channels.
Solutions
Activated
Support, Engagement, Trust & Safety, Community – used independently or together.
Capabilities
Used
Technology, AI, human services, or any combination.
Geography &
Language Coverage
Regions supported and required languages.
This approach ensures you only pay for the capabilities and scale your game actually needs and nothing you don’t.
Why a Unified Platform
Changes the Economics.
Most studios end up negotiating multiple contracts across support tools, engagement platforms, moderation vendors, and outsourced teams — then spend months stitching data, workflows, and reporting together.
Helpshift replaces that complexity with one platform, one commercial model, and one source of truth.
What that means for you
One agreement
instead of many
A single commercial relationship replaces fragmented vendor contracts across support, engagement, community, and safety.
Pay for value,
not overlap
Pricing is aligned to how much you actually engage players and which capabilities you activate, not duplicated fees across disconnected tools.
No integration or
data stitching costs
Player data, conversations, AI insights, and human workflows live in one system, eliminating the hidden cost of maintaining integrations.
Easier expansion as
your needs grow
Add new solutions or capabilities without onboarding a new vendor, renegotiating contracts, or rebuilding workflows.
Predictable scaling
across teams
Support, LiveOps, VIP, Trust & Safety, and Community teams operate on the same platform and pricing model as usage grows.
Request Pricing
Request Pricing
Share a few details about your game and your goals. We’ll recommend the right setup and provide transparent pricing aligned to your usage.